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Elements and Performance Criteria

  1. Determine job requirements
  2. Implement quality assurance system
  3. Plan development of quality procedures
  4. Establish implementation and review strategies
  5. Evaluate system implementation and maintain records

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Quality standards and regulations include, but are not limited to, the following:

sizing

labelling

fire rating

Australian Standards

Quality assurance systems include, but are not limited to, the following:

developing and managing the system

planning procedures development

conducting audits and monitoring performance

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

demonstrating practices to ensure relevant personnel are aware of quality assurance system and procedures, on at least two (2) occasions

identifying quality standards and regulations and determining relevance to at least two (2) specific products or processes

establishing implementation strategies to meet workplace objectives for an identified timeframe

determining quality procedure and product performance requirements through consultation with at least (1) one internal and one (1) external group

undertaking or arranging reviews of quality system at appropriate intervals and initiating appropriate action to ensure its continuity, suitability and effectiveness

evaluating implementation of quality system and procedures for a given timeframe, and assessing its effectiveness and level of support for internal improvement programs

applying workplace procedures to quality management

maintaining records and preparing reports.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

principles of quality management and their application

quality systems, such as:

quality assurance

quality control

quality inspection

quality improvement

total quality control

delegation of responsibilities within quality systems

appropriate quality methodologies, their capabilities, limitations, applicability and contribution to outcomes

quality standards, codes of practice, policies and procedures

production processes, materials and products

characteristics of materials, products services and equipment provided by external suppliers

appropriate quality methodologies, their capabilities, limitations and applicability

relevant sampling and measurement techniques and quality checking procedures

mechanism for dispute resolution and effective communication skills

workplace procedures

recording and reporting practices.